Policy that protects those reporting discrimination from educational or employment disadvantage

• Student’s Grievance

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• Student’s Grievance

Purpose:

Determining a path for organizing student grievance requests and procedures in accordance with the applicable rules and regulations

 Field of application:

University student at the College of Medicine who think in his right being investigated in any aspect, whether academic or not.

Action:

Grievance is filed within a period not exceeding 30 days from the date on which the claimed right is established, and no grievance is accepted after the lapse of this period.

The grievance request must include the following:

1. 1. The student's triple name, his university number, his civil record, and his means of communication (university e-mail and mobile number)

   2. Determine the subject matter of the grievance and detail it according to the timeframe sequence.

   3. Determine the person or party to whom the complaint is made.

   4. Determination of the harm caused.

   5. Previous steps taken by the student to solve the topic

   6. Attach all documents and information that support the application

   7. The student's signature on the application and writing the date on which the application was submitted

• The application shall be submitted to the head of the relevant unit.

• If the grievance is against the unit head, it shall be submitted to his immediate superior.

• The unit head decides on the grievance request within a maximum of 60 days after receiving the request.

• If the grievance request needs to be presented to the Department’s Board or the College Board, then the person that the grievance against him may not attend the session.

• Complaints requests are kept strictly confidential and only the relevant persons see them. - The student is informed of the outcome of the grievance through the university e-mail.

• The Dean of the College has the right to refer the student to the Disciplinary Sub-committee of the College of Medicine if it is proven that the student’s grievance is malicious.

• When the student wishes to submit the grievance request to higher bodies at the university, it is necessary to explain what previous measures have been taken to resolve the issue.

Formal Document:

University student grievance rules and procedures at Imam Mohammad Ibn Saud Islamic University 

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• Student grievance

 Policy:

The students’ complaint should follow specific steps according to the rules and regulations of the college and university.

Condition:

This policy and procedure apply to all undergraduate students and interns of College of Medicine

Purpose:

To solve student’s problems in order to provide safe learning environment.

 Procedures:

1. Students who have been involved in the grievance should report the incident within five working days.

2. The incident should be reported to the vice dean of educational affairs and vice dean of female student affairs.

3. The vice deans or who delegate should refer the grievance and complains to the students’ rights committee for consideration.

4. The students’ rights committee should discuss and decide on the issue within fifteen days from the date of submission of the complaint.

5. The students’ rights committee should announce the decision to the stakeholders and be a negotiable grievance within fifteen days from the date of announcement of resolution.

6. If the grievance cannot be solved for any reason, the committee should refer the matter to the standing committee of the university to study and take actions.

7. The standing committee raises its decisions to the Dean of the College of Medicine, then the dean raise it to concerned authority at the university.

8. Students who had exam result grievance should apply formal request through student’s affairs to the concerned academic department within fifteen days from result announcement.

9. Academic department should refer all requests to the concerned course organizer in order to meet with the student and review their results.

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• Student Grievance

Policy Title:

Student Grievance 

Purpose:

The purpose of student grievance policy is to provide guidance and procedures for addressing student grievances and complaints in an equitable manner in order to reach fair and appropriate resolution to student complaints in compliance with Al Imam COM standards for the process.

Policy

Al Imam COM student who wishes to file a grievance should first attempt to resolve the issue at its source with the instructor or staff member involved. Should such a resolution be impossible, however, the student may pursue the following steps if he/she wishes to file a grievance.

There are two grievance tracks: 

• Academic grievances, such as grade disputes and academic dishonesty issues

• All other matters, such as schedules, materials, and property.

Procedure

Grievances:

1. 1. Academic Grievances: Students wishing to appeal a grade, dismissal from an academic program because of insufficient academic progress, or a decision involving academic dishonesty should first arrange a conference with the instructor. Should the grade/decision involve progress or dismissal from a program, the student will also hold a conference with the Co-coordinator of the program or the Head of Department.

   2. Non-Academic Grievances: Students wishing to appeal non-academic matters, such as decisions regarding property, scheduling, etc. should first confer with the faculty or staff member involved.

   3. Examination: when student appeal for course final results, he/she has to fill the request for each course. Examination committee will review & the result will be final.

   4. If no solution be reached, the student, within 5 working days after the outcome of the conference has been determined, should contact the Dean by submitting a written complaint.

   5. The Dean will gather and analyze appropriate information and if necessary, he/she has the option of convening and chairing a committee (comprised of at least one faculty member, one student, and one staff member from administration/Student Support Services /a member from Human Resource selected by the Dean) to help evaluate the student’s petition through interviewing parties involved in the grievance and gathering and reviewing materials pertinent to the case. If the complaint is against one of the committee members, he/she should be excluded from the committee investigations regarding this case. The decision at this stage of the grievance will be made by the Dean based on the facts that have been gathered.

   6. Within five working days after completing the investigation, the Dean will, notify the student of his/her decision.

   7. The decision of the Dean will be final.

   8. Al Imam COM Dean will ensure that students are protected against subsequent punitive action or discrimination following consideration of a grievance or appeal.

Responsibilities

1. 1. Faculty Deans, Head of Departments/Divisions, and all other managers have a duty to announce and implement this policy and procedure and to make every effort to ensure that grievances are minimized, and that harassment and bullying or discrimination doesn’t occur. Any grieved issue raised must be investigated promptly and effectively. It is not acceptable from any department to ignore unacceptable behavior or complain.

   2. Al Imam COM also has a responsibility to ensure that its members of staff are not subjective to unacceptable or violating behavior by any of its staff members that could lead to a grievance.

   3. Faculty Deans, Head of Departments/Divisions should maintain confidentiality and seek to ensure that there is no further problem after a grievance has been resolved.

2. Complaint and Investigation unit

It handles all matters related to receiving complaints and observations, including:

1. Assigned by His Excellency the University President.

2. Examination of news and complaints related to administrative, financial and technical aspects.

3. Examining the complaints or information referred to it regarding an administrative or financial violation or what it collects of information and investigations about those bodies that are covered by this information and investigations, and taking the necessary examination procedures to inspect the units that deal with it with the aim of determining what might have occurred in them Violations and those responsible for them in preparation for investigation.

4. Receipt of complaints, whether by fax, the presence of the complainant, e-mail, via the suggestions and complaints link, or via the telephone designated for receiving notes from university employees or auditors and referring them to the competent unit.

5. Follow up on complaints referred to the competent unit to consider matters related to university employees.

6. Examining and investigating complaints referred to it, gathering information and taking witness statements about them.

7. Participation in the investigation committees for violations.

8. Preparing periodic reports on the unit's activities, achievements and proposals for developing its work, and submitting them to the Assistant Director of the Department

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• Gender Equality and combating discrimination in the workplace

The labor system does not differentiate between women and men in rights and duties. Likewise, there is no discrimination in wages when the value and quality of work is equal. The Kingdom is one of the countries joining the International Labor Organization Convention No. (100) concerning the equality of men and women workers of equal value, and Convention No. (111) Concerning discrimination in employment and occupation. The Ministerial Resolution No. 2370/1 was issued on 9/18/1431 AH corresponding to 08/28/2010 AD, emphasized the prohibition of all wage discrimination between male and female workers for work of equal value.

We also find that there is complete equality between men and women in the search for work subsidy, whereby women receive the same amount of aid that men receive, as well as with regard to the training and employment support provided by the Human Resources Development Fund to those who are employed - women and men - in the private sector, whether in terms of the amount of support for training costs, remuneration, or duration of support. The labor system has also been amended to ensure equality between men and women in rights, duties, and conditions of service, as it was emphasized that work is a right for citizens. Discrimination on the basis of gender is not permissible. Added to that, the equality in the retirement age between men and women, which is (60) years old. The amendments also included confirmation banning on dismissing the worker or warning her of dismissal while she is pregnant or enjoying maternity leave. This includes the period of her illness arising from either of them. The social insurance system has also been amended.

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• File a complaint with the Ministry of Education

Based on the Saudi government's keenness to give rights to its owners, and to open the door for all individual citizens and residents of the kingdom to contribute to improving the services provided to them, and based on the recognition of the state's right to file a complaint with officials in order to restore the rights of their owners, correct any mistake or omission that may occur from any official whatever his position, and an extension of the Kingdom's vision that progress and advancement The Saudi Ministry of Education has decided to open complaints and proposals to improve the education system, or to avoid any problems that any of the ministry's clients may face in order to improve the services provided, work to resolve the complaints of the reviewers, and respond to proposals when they are effective and constructive in promoting the education system. 

Ministry of Education Complaints No.

The Ministry of Education in Saudi Arabia has allocated a unified number to receive complaints and proposals from students, teachers, employees or parents, and the competent authorities in the Ministry review the complaint and work to resolve it as soon as possible, and the complaint can be filed by calling 19996

Complaints to the Saudi Ministry of Education

The customer with the Saudi Ministry of Education, who has been subjected to a darkness and wishes to lift the injustice, or has suffered any damage from material and moral damage as a result of an error or omission asked by the Ministry of Education, can submit the electronic complaint form through the official website of the Ministry of Education, and after filing the complaint. The complainant is contacted and provided with the complaint number through e-mail or text messaging service, to follow up on what has been done there, the Ministry undertakes to work to resolve the problems facing the reviewers as soon as possible, and to file a complaint through the website the following steps are followed:

• Access to the Complaints Page of the Ministry of Education "from here"

• Enter the required data in the complaint form:

1. Name.

2. National identity number if the complainant is a citizen, or residence number if he or she is a resident.

3. Mobile number.

4. E-mail.

5. The text of the complaint.

6. Verification code.

7. Click on send.

After the complaint has been sent, it is reviewed by a team of ministry specialists for decision and action.

Here, we have reached the conclusion of the article, through which we have identified the number of the Ministry of Education for complaints, and we have also learned about the steps by which a complaint can be filed with the Ministry of Education electronically.

Grievance Service. MoHRSD.

An electronic service that enables users to file complaints and follow up and respond to them by the concerned authorities and allows access to the statement electronically

The user is supposed to be a Saudi national.

The user is supposed to have authority over the service.

The user is supposed to have an account in the unified access.